Privacy Policy

Effective Date: January 8, 2025

TowBot.AI ("we," "our," "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website ("Website") and use our services. By accessing our Website or using our services, you agree to the terms of this Privacy Policy and all other policies on our Website.

1. Information We Collect

1.1 Information You Provide to Us

  • Account Information: When you create an account or sign up for our services, we collect your name, email address, phone number, and any other information you provide.

  • User Input. When you use the Website and the Services, we may collect your user input, prompt, uploaded files, feedback, chat history, or other content that you provide.

  • Payment Information: For paid services, we collect billing details, such as your credit card information, which is processed through a third-party payment provider.

  • Support Requests: When you contact us, we collect information related to your inquiry or request.

1.2 Information We Collect Automatically

  • Log Data: We collect data about your usage of our Website, including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on our Website.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to enhance your experience and analyze Website traffic. You can manage your cookie preferences through your browser settings.

1.3 Information from Third Parties

  • We may receive information about you from third-party sources, such as analytics providers, advertising networks, or social media platforms, to improve our services.

2. How We Use Your Information

We use your information for the following purposes:

  • To Provide Services: To process your requests, enable your use of our services, and manage your account.

  • To Enforce our Terms: To enforce terms of use and other terms on the Website.

  • To Communicate: To send you transactional, promotional, or support-related messages.

  • To Improve Services: To analyze and improve our Website, services, and customer experience.

  • To Ensure Security: To monitor and prevent fraudulent activities, unauthorized access, and other illegal activities.

  • To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party vendors, consultants, and service providers who perform functions on our behalf, such as payment processing, analytics, and hosting.

  • Legal Compliance: We may disclose your information if required to do so by law or if we believe disclosure is necessary to comply with legal obligations, protect our rights, or prevent harm.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

  • With Your Consent: We may share your information with your consent or at your direction.

4. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Managing Your Information

You may update, correct, or delete your account information by logging into your account or contacting us.

6.2 Opting Out of Communications

You may opt out of receiving promotional emails by following the unsubscribe instructions in the email. Even if you opt out, we may still send you transactional or service-related emails.

6.3 Cookie Preferences

You can manage your cookie preferences through your browser settings.

6.4 Legal Rights

Depending on your location, you may have additional rights under applicable privacy laws, such as the right to access, delete, or restrict the processing of your information.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any personal information.

8. Children's Privacy

Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will delete it.

9. International Data Transfers

If you access our Website from outside the United States, please note that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to the transfer of your information to the United States.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about our practices.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

TowBot.AI, 611 W. 14th St., Austin, TX 78701.